Mark Homer

Smart Services coach with 30 years in service leadership, compliance and service technology. Coaching in service Innovation strategies and tactics for complex service organisations from a proven, highly successful digital transformation leader with technological vision, commercial acumen and an outstanding record for driving service transformation.

As COO at Service Power plc, he was responsible for Service Operations in both USA and Europe, headed global value engineering and strategic consultancy team that generated and supported direct sales, partner channels and business development (£multimillion projects). More recently as SVP at ServiceMax, he was responsible for Global Customer Digital Transformation, ISV Technology Partners and Corporate Development projects. With a focus on working with prospects and existing customers to understand and unlock the true value of service execution within their field service organisation. At GE Digital a leading voice at industry forums and events on Digital Service Transformation, the use of Digital Twins and AI-based predictive technologies and implementing Asset Performance Management & Field Execution Platforms. Prior to working in the Service Industry Mark was Director at John Matchett Limited, Systems and Technology Training Business, Adkins Matchett and Toy and The Matchett Group during which he was responsible for launching Registrar from Silton Bookman System and Skillscape Inc into the European Market.

Mark was a founding Fellow of the Institute of IT Training and has served as a Visiting Fellow at Cranfield University, School of Through Life Engineering.