Marcella Filgueira is a professional with solid experience in commercial planning, sales, and customer experience, emphasizing strategic projects, data analysis, and value generation for businesses. Currently, Marcella serves as the Senior Customer Experience Analyst at InterCement, leading initiatives focused on customer scores, journey mapping, and strategic segmentation. Previously, Marcella held various roles in sales, including as a Sales Consultant and Post-Sales Coordinator, where they managed indicators connecting clients, operations, and sales for improved efficiency. Marcella holds a postgraduate degree in People and Business Management and is pursuing data analytics.
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