Joel Cunningham is a seasoned professional in service delivery management with a diverse background in IT services. Currently serving as Principal Service Delivery Manager at Intercity since October 2025, Joel has previously held key roles at Acora - Managed IT Services, where responsibilities included Service Delivery Manager and End User Computing Lead from February 2021 to October 2025. Prior experience includes a tenure at Capita from September 2016 to February 2021 as Service Desk Manager, supporting West Sussex County Council, along with several roles including Service Desk Analyst, Service Management Analyst, and IT Apprentice. Joel began a career in customer service as a Customer Service Assistant at The Pensions Regulator from February 2016 to September 2016.
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