Daniel Lorenzo

Daniel Lorenzo is an experienced Customer Service Manager currently at InterCloud since June 2021, with a strong background in customer support and operations management gained during tenure at IDEMIA from October 2015 to June 2021, where responsibilities included coordinating contractual agreements and ensuring optimal customer experiences. Previous roles at Nokia Networks spanned from July 2004 to June 2014, including positions as Program Manager, Solution Architect, and PacketCore Engineer, focusing on project leadership, capacity planning, and technical consulting for telecommunications networks. Daniel Lorenzo also has foundational experience as a Value Added Services Network Planner at Digitel from 2000 to 2003. Academic qualifications include an Executive MBA from Camara de Comercio Málaga and an Engineer's degree in Electronic Engineering from Universidad Simón Bolívar.