Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.


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Intercom

Brian Flood

Richard A. is currently the VP of Engineering at [Intercom](/org/intercom). Richard has held this position since November 2020. Prior to this, they were the VP of Business Systems from October 2019 to November 2020. Before that, they were the Senior Director of Engineering from January 2018 to September 2019. Richard has also been with [Intercom](/org/intercom) as the Director of Ops from December 2015 to January 2018 and the Director of Engineering from May 2014 to December 2015. Richard A. began their career as a Manager of Production Engineering at Facebook from February 2013 to May 2014.

Richard A.

Ethan is a partner at [Bessemer Venture Partners](/org/bessemer-venture-partners) and is a leading investor in consumer technologies and developer platforms. He’s passionate about companies that provide technologists with amazing DX (developer experience) and give other knowledge workers powerful functionality without requiring skill.

He’s also excited about consumer startups that change the way we play and interact across the entertainment, video, gaming and esports landscape.

Before joining Bessemer in 2008, he worked for Dow Jones & Co., managing the turnaround of [The Wall Street Journal](/org/the-wall-street-journal)’s international editions, and [Linden Lab](/org/linden-lab), the creator of Second Life. Earlier in his career, Ethan co-founded SSB-Bart Group (now known as Level-Access), a company which helps make the Web accessible to users with disabilities.

Ethan graduated Phi Beta Kappa from [Stanford University](/org/stanford) and earned an MBA with distinction from [Harvard Business School](/org/harvard-business-school). Raised in Boston, he remains a Red Sox fan for life.

Ethan Kurzweil

Maggie oversees Recruiting at [Intercom](/org/intercom). Previously, she worked as the Director, Talent Acquisition at [Prosper Marketplace](/org/prosper-marketplace), the first marketplace lender in the US, where she built and lead the recruitment function globally. Maggie began recruiting at a boutique search firm in the North East and worked as Technical Recruiter at Yammer, the enterprise social network. She is published in the Journal of Psychology for her research at [Bucknell University](/org/lombahdo).

Maggie Cohen

L David Kingsley is the current Chief People Officer at [Intercom](/org/intercom). Prior to this, they served as the Chief People Officer at [Alteryx](/org/alteryx) from August 2020 to April 2022, where they helped guide [Alteryx](/org/alteryx) through its most significant strategic evolution and hiring period in the company’s history across a global footprint in 18 countries. With our People & Culture team, we introduced the Social Impact function, championed the company’s core values refresh, introduced new wellness tools and initiatives, and expanded the organization’s commitment to Diversity, Equity, Inclusion and Belonging (DEI&B) in partnership with Employee Resource Groups (ERGs).

They also have experience as an Advisory Board Member for [PeopleTech Partners](/org/peopletech-partners) and as the Chief People Officer for [Vlocity](/org/vlocity) from August 2018 to August 2020. In this role, they were responsible for leading all aspects of [Vlocity](/org/vlocity)’s people strategy, including talent acquisition, learning and development, total rewards, diversity and inclusion, and employee relations.

L David Kingsley has a Master of Arts in Organizational Science from The George Washington University and a Bachelor of Arts in International Politics from The Catholic University of America. L is also certified by Korn/Ferry in PDI PROFILOR 360 Feedback Tool Certification, Society for Human Resource Management in Society for Human Resource Management (SHRM) Senior Certified Professional (SCP), HR Certification Institute - HRCI in Senior Professional in Human Resources (SPHR) Certification, Salesforce Trailhead in Coaching & Feedback, Salesforce Trailhead in Diversity & Inclusion Strategies, and Salesforce Trailhead in Impact of Unconscious Bias.

Some individuals on their team include Maggie Cohen - Director of Recruiting, Leslie Chung - Director, People Operations. They work with Dan Griggs - CFO, Anna Griffin - Chief Marketing Officer, and Darragh Curran - CTO. Their manager is Karen Peacock, CEO.

L David Kingsley

Darragh leads [Intercom](/org/intercom)’s engineering team. Previously, he worked at Amazon and software design consultancy Contrast.

Darragh Curran

Jordan Neil is the current Vice President of Engineering at [Intercom](/org/intercom). Prior to this, they were a software developer at Microsoft from September 2008 to August 2010, where they worked on the Hotmail mobile web and early Azure. Jordan then became self-employed from September 2010 to August 2011 and developed satirical social apps at Silly Goose Ltd. Jordan's biggest app, FarmVillain, had more than 600,000 MAU on Facebook at its peak. Afterwards, they worked as a software developer at Virtutility from June 2005 to August 2007, where they worked on an intelligent energy aggregation startup. Finally, they worked as a software developer at Toalsbet.com from June 2001 to August 2004.

Jordan Neil completed a BA in Computer Science at [Trinity College Dublin](/org/trinity-college-dublin).

Jordan Neil reports to Darragh Curran, CTO.

Jordan Neil

Fred Ball is the Director at [Intercom](/org/intercom). Fred has also served on the board of various companies including Engagio, Marketo, [Advanced Energy](/org/advanced-energy), Webroot Software, FirstMark Horizon Acquisition Corporation, SendGrid, and ESI. 

Ball began their career at ESI where they served as a Board Member from January 2003 to January 2019. Fred then joined the team at Webroot Software as the CFO in June 2008 and served in that role until June 2011. 

In May 2011, Ball took on the role of EVP and Chief Administrative Officer at Marketo. Fred held this position until September 2016 when they left to join [Contentful](/org/contentful). 

In December 2016, Ball became a Board Member at Engagio. Fred held this position until June 2020 when Engagio was acquired by [Demandbase](/org/demandbase). After a brief break, Ball rejoined [Intercom](/org/intercom) in their current role as Director.

Fred Ball's educational career includes a Bachelor of Science in Accounting from [Virginia Tech](/org/virginia-tech) and study at Bishop O'Connell.

Fred Ball

Brian Donohue is the Director of Product Management at [Intercom](/org/intercom). Brian has over 20 years of experience in the design industry, including stints as a director of design, affiliate partner, and director of consulting. Brian has worked with major brands such as [Houghton Mifflin Harcourt](/org/houghton-mifflin-harcourt), Citibank, [Vodafone](/org/vodafone), [Goodyear](/org/goodyear), permanentTSB, and Airtricity. Brian's experience spans the full gamut of UX design, from strategy and user research to content and analytics. Brian is a highly skilled and experienced designer who has helped companies navigate the ever-changing landscape of technology.

Brian Donohue has a type BA in psychology from Georgetown University and is a certified Google Analytics Authorized Consultant.

Brian Donohue reports to Ann Montgomery, Sr Director of Product. Some of their coworkers include Colin Bentley - Director of Product Management. and Michelle Fitzpatrick - Senior Product Manager reports to Brian Donohue.

Brian Donohue

Leslie leads [Intercom](/org/intercom)’s people operations and office experience functions while also leading improvements to employee experience as [Intercom](/org/intercom) grows and scales across new locations. Leslie joined in August 2015 as the first hire in People Operations. She started her career in HR at a non-profit organization in Los Angeles before relocating to the bay area over 9 years ago to lead the HR functions at 2 technology start-ups that were successfully acquired.

Leslie Chung

Pete Prowitt is the current Manager of the Relationships Team at [Intercom](/org/intercom). Pete has also held positions at [First Round Capital](/org/first-round-capital), Distrobird, GTMfund, [Rewatch](/org/rewatch), [Lorimer Ventures](/org/lorimer-ventures), and Revenue Collective. Pete has a wealth of experience in sales and success strategy, operations, and growth. In their previous role as VP Revenue at [Rewatch](/org/rewatch), they led the company to 7.5x ARR and 10x customers in just one year. Pete also raised $20M in Series A funding from a16z, [Haystack](/org/haystackteam), and [Upside Partnership](/org/upside-partnership).

Pete Prowitt graduated from [Stanford University](/org/stanford) with a Bachelor of Arts in Political Science.

Pete Prowitt reports to Leslie Chung, Director, People Operations. Some of their coworkers include Ashley Garrison - Recruiting, Alanna Shipley - Recruiting, and Christine Tran - People Operations Program Manager.

Pete Prowitt

Ashley Garrison is currently a Recruiter at [Intercom](/org/intercom). Prior to this, they were a Senior Recruiter at [Flexport](/org/flexport) from August 2019 to July 2021. Before that, they were a Recruiter at [Intercom](/org/intercom) from March 2014 to August 2019, where they helped build out the Sales and Support functions in Chicago. Ashley has also worked as a Store Manager at Lorna Jane from December 2013 to March 2014.

Ashley Garrison has a Bachelor of Arts in Psychology from the University of California, Merced. Ashley also has a certification in Diversity, Inclusion, and Belonging from [LinkedIn](/org/linkedin), as well as a certification in Unconscious Bias. Ashley is also [Entelo](/org/entelo) Basics Certified from [Entelo](/org/entelo), and has CTPAT Compliance certification from [Flexport](/org/flexport).

Ashley Garrison reports to Leslie Chung, Director, People Operations. Ashley Garrison works with Alanna Shipley - Recruiting, Christine Tran - People Operations Program Manager, and Pete Prowitt - Manager, Relationships Team.

Ashley Garrison

Christine Tran is the current People Operations Program Manager at [Intercom](/org/intercom). Christine has held this position since October 2016. Prior to that, they were the Lead for People Operations from October 2016 to April 2019. Christine has also worked as a People Operations Generalist at Box from June 2011 to October 2016. In their current role, they manage the North America HR Operations team, which includes a People Operations Associate and People Operations Coordinator. As a team, they manage the various systems, tools, and programs that the People Operations team owns, research and implement new tools that help the team and business run more effectively and efficiently, provide global operational support by owning data integrity and reporting, own U.S. benefits administration and help manage annual Open Enrollment, partner with internal teams (Finance, Sales Operations, Compliance) with regard to reporting, compliance, audits, and payroll, partner with external vendors (payroll firm, benefits brokers) to ensure the best employee experience, create and enforce policies and processes, and provide support on projects where needed.

Christine Tran has a BA in Political Science from [UC San Diego](/org/uc-san-diego).

Some of their coworkers include Alanna Shipley - Recruiting, Ashley Garrison - Recruiting, and Pete Prowitt - Manager, Relationships Team. Christine Tran reports to Leslie Chung, Director, People Operations.

Christine Tran

Anna Griffin is a highly accomplished marketing executive with over 15 years of experience leading global marketing teams for major tech companies. Anna is currently the Chief Marketing Officer at [Intercom](/org/intercom), a position they have held since November 2020.

Previously, Anna served as the Chief Marketing Officer for [Smartsheet](/org/smartsheet) from May 2019 to October 2021. During their time at [Smartsheet](/org/smartsheet), they were responsible for evolving and building the company's brand. Prior to that, they were the Chief Marketing Officer for IEX Group, Inc. from December 2018 to April 2019.

Before joining IEX Group, Anna spent four years as the Senior Vice President of Corporate Marketing at CA Technologies, where they oversaw all aspects of the company's marketing initiatives. Prior to CA Technologies, they served as the Vice President of Global Marketing at [Juniper Networks](/org/juniper-networks) from May 2009 to April 2014.

Anna began their career in marketing as the Director of Global Branding and Advertising at Nortel in June 2006. Anna later became the Vice President Account Director at McKinney and Silver/Lands End in January 2003.

Throughout their career, Anna has been recognized for their ability to build and lead high-performing marketing teams that deliver results. Anna is a strategic thinker with a track record of developing innovative marketing plans that drive growth and brand awareness. Anna is a proven leader who is passionate about making a positive impact on the companies they work for.

Anna Griffin graduated from [East Carolina University](/org/east-carolina-university) with a Bachelor of Science in Business Administration with a concentration in marketing.

Some direct reports include John Collins - Director of Content, Greg Davis - Group Product Marketing Manager. They work with Darragh Curran - CTO, Dan Griggs - CFO, and Des Traynor - Chief Strategy Officer & Co-Founder. Anna Griffin reports to Karen Peacock, CEO.

Anna Griffin

Cheree McAlpine is the current General Counsel at [Intercom](/org/intercom). Prior to their current position, they served as the SVP & Chief Legal Officer at [Lumileds](/org/lumileds) from January 2018 to October 2021. [Lumileds](/org/lumileds) is a global leader in mobile, automotive, IOT and illumination lighting applications with over 100 years of inventions and industry firsts. From February 2013 to December 2017, Cheree served as Vice President and General Counsel at [Avnet](/org/avnet) Americas. Prior to their time at [Avnet](/org/avnet), they were the Vice President and General Counsel at Dell-Wyse Technology Inc. from January 2005 to November 2012. Cheree began their career in 1997 as legal counsel at Sun Microsystems and later worked as an Associate at Graham & James LLP from 1996 to 1997. In 1995, they became an attorney at Bingham McCutchen.

Cheree McAlpine received a Bachelor of Arts in English Language and Literature/Letters from Suffolk University Law School and [The University of Alabama](/org/the-university-of-alabama).

Their manager is Karen Peacock, CEO. They are on a team with L David Kingsley - Chief People Officer, Dan Griggs - CFO, and Des Traynor - Chief Strategy Officer & Co-Founder.

Cheree McAlpine

Judson Griffin

Jeff Serlin

Nate Follen

David Carr

Dan leads [Intercom](/org/intercom)’s finance, accounting, business ops and analytics teams to optimize [Intercom](/org/intercom)’s growth. He was previously CFO of [Sitecore](/org/sitecore).

Dan Griggs

Cindy Chang

Ann Montgomery is the current Sr. Director of Product at [Intercom](/org/intercom). Ann has also previously worked as the Co-Founder/CEO of Rolo, Inc. and as the Director of Product at [Airbnb](/org/airbnb). Ann has a long and successful history in the product field and has led teams of 100+ people at both their previous companies. Ann is known for their work in improving sign-up and onboarding experiences, as well as their leadership in rolling out new pricing models.

Ann Montgomery's educational career includes a BA in English from the University of Michigan and an Executive Program from [Singularity University](/org/singularity-university).

Ann Montgomery reports to Paul Adams, SVP of Product. Colin Bentley - Director of Product Management, Brian Donohue - Director of Product Management  report to Ann Montgomery. Some of their coworkers include Michelle Morrison - Senior Design Producer, Stewart Scott-Curran - Head of Brand Design, and Justin Pervorse - Design Lead.

Ann Montgomery

Michelle Fitzpatrick is the Senior Product Manager at [Intercom](/org/intercom). Michelle has been with the company for 3 years, in their current role, and prior to that they were a Group Product Manager and a Senior Product Manager. Before joining [Intercom](/org/intercom), Michelle worked as a Business Intelligence Consultant for [Accenture](/org/accenture). In this role, they were responsible for leading workshops to gather requirements, supporting change requirements, and managing multiple projects. Prior to their work in consulting, Michelle was a Corporate Fundraiser & Accounts manager for [Focus Ireland](/org/focus-ireland). Michelle has a proven track record in product management and delivering large scale projects.

Michelle Fitzpatrick majored in Product Design at Technological University Dublin before going on to pursue a Masters in Management at University College Dublin.

Their manager is Brian Donohue, Director of Product Management .

Michelle Fitzpatrick

Leandra oversees [Intercom](/org/intercom)’s sales-led revenue channels, including the customer success, operations and support teams. She was previously SVP of Sales and Success at SendGrid, and became VP of Commercial Sales at [Twilio](/org/twilio) following SendGrid’s acquisition.

Leandra Fishman

Paul oversees the Product, Design and Research teams at [Intercom](/org/intercom). Previously, Paul worked as the Global Head of Brand Design at Facebook (running design projects with partners like Nike, Coca Cola, and [Starbucks](/org/starbucks)), and as a Product Manager. He was one of Facebook’s foremost speakers on the future of marketing and social design. 

Paul Adams

Des’s role covers many areas including product strategy, content marketing, customer support, and customer education. In addition he frequently represents [Intercom](/org/intercom) when speaking at international conferences on topics such as product management, marketing, customer support, and the challenges of growing a product company. 

Des Traynor

Born and raised in Ireland, Eoghan McCabe built his first website on America Online (AOL) in 1996 and launched his first internet business in 2000, an internet portal for his hometown of just 10,000 people! He expanded his ambitions beyond that while he studied Computer Science at Trinity College, Dublin during which he studied every page of 37signals’ pivotal book on software, dreaming about starting his own business just like their Basecamp. 

Fresh out of college in 2006, Eoghan started his own software development company, creatively named Eoghan McCabe Ltd. The company’s first software product was a website monitoring and analytics product called FoldSpy, a JavaScript app that helped website owners collect user metrics to help them better place ads on their pages. It was a major success and measured one billion screens within its first three months. Foldspy was acquired in 2007.

That same year, Eoghan met Paul Campbell and David Rice, who joined Eoghan McCabe Limited, which later became Contrast. Des Traynor joined them later, followed by David Barrett and Ciaran Lee, who would all go on to start Intercom with Eoghan. 

At Contrast, Eoghan and his team designed and developed products for startups like Smartling and larger companies like Wells Fargo. They also experimented with their own products, one of which was Qwitter, an app that would notify Twitter users of users who had quit following them. This caused much controversy in the early days of the Twitter platform. 

After Contrast, Eoghan co-founded Exceptional, a SaaS company that created developer tools for easily identifying and tracking bugs in web apps. The success of Exceptional led to the sale of the company and its eventual acquisition by Rackspace.

Eoghan McCabe

Colin Bentley is the current Director of Product Management at [Intercom](/org/intercom). Colin has been with [Intercom](/org/intercom) since January 2019 and in their current role since December 2020. Prior to that, they were the Senior Director of Product Management from September 2017 to December 2018 and the Director of Product Management from April 2016 to September 2017. Colin has also held the position of Group Product Manager from January 2014 to April 2016. Colin Bentley began their career as an Interaction Designer with iQ Content in December 2008 and was promoted to Head of UX Practice in August 2012. Colin left iQ Content in December 2013 to join Gordian Technologies as a Project Manager but left the company after just eight months in November 2008. Colin then spent two years as a Business Analyst with Two Ten Health from April 2006 to March 2008 before joining [Intercom](/org/intercom) in January 2014.

Colin Bentley attended University College Dublin, where they studied history. Colin then went on to earn a PhD in history from the same school.

Colin Bentley reports to Ann Montgomery, Sr Director of Product. Some of their coworkers include Brian Donohue - Director of Product Management .

Colin Bentley

Eileen Naughton serves as an [Intercom](/org/intercom) advisor and board member. She retired from Google in June 2021 as Chief People Officer and a member of Google’s executive leadership team. 

Eileen joined Google in 2006 and was named Chief People Officer and Vice President of People Operations in September 2016, overseeing all aspects of Human Resource Management at Google, including Talent Acquisition, Compensation and Benefits, Human Resources Consulting, People Analytics, Learning and Development, Diversity and Inclusion, and Global HR Operations for a workforce that doubled to 135,000 during her tenure as CPO. 

Between 2014 and 2016, Eileen was Vice President and Managing Director for Google UK and Ireland, responsible for business operations in Google’s second-largest market. Earlier, as Vice President of Global Sales, she was Google’s Senior Relationship Manager with its largest advertising and agency clients. She led sales and operations for YouTube’s and Google’s display advertising business in the United States and Americas, and the post-acquisition integration of DoubleClick ad-tech platforms into Google’s operations. 

Prior to joining Google, Eileen held a number of executive positions at Time Warner Inc. as President of TIME magazine, General Manager of Fortune magazine, and VP of Investor Relations and President of Time Inc. Interactive where she was responsible for the digital assets of Time Warner’s publishing division. 

Eileen is a board member of [Ares Management](/org/ares-management), a global alternative asset manager where she serves on its conflicts committee; [Zscaler](/org/zscaler), the leading cloud-based network security company; Olive AI, a company building AI solutions to automate healthcare administration where she chairs its compensation committee; and [The Center for Discovery](/org/the-center-for-discovery-inc), a learning, living, and research center that transforms the lives of people with disabilities. She earlier sat on the Boards of Directors of L’Oreal where she served on its compensation committee, and The XOGroup, serving on its audit committee.

At TIME, she hosted a Global Health Summit in collaboration with the Bill & Melinda Gates Foundation, and was a member of the Business Coalition on HIV/AIDS. She received a Matrix Award in 2014 from NY Women in Communications, and was named a "Woman of Valor" by the American Diabetes Association for her work to raise awareness of the obesity epidemic. In 2009, she was featured in How Remarkable Women Lead, a book focusing on successful female leaders by McKinsey & Company consultants, Joanna Barsh and Susie Cranston. 

Eileen holds B.A. and M.A. degrees in International Studies from the University of Pennsylvania and an M.B.A. from its Wharton School. 

Eileen Naughton

Chitra Nayak has over 25 years of experience across companies spanning technology, financial services, and management consulting. She serves on the boards of Infosys, ForwardAir, LifeWorks, Invitae, and Intercom, while also advising many tech startups.

Chitra Nayak

John Collins

Greg Davis

Sanj Bhayro oversees EMEA sales to support Intercom's ambitious plans for international growth. Sanj has held leadership positions in EMEA for more than 15 years, both as COO and SVP Commercial Sales for Salesforce EMEA and VP Operations and Customer Growth for Google EMEA. As a respected leader within the SaaS industry, Sanj has deep experience scaling sales teams at growing businesses and for companies of Intercom's size.

Intercom

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Leadership Team

CEO and Executive Team

Board of Directors

Founding Team

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