Caroline Glackin is an accomplished professional with extensive experience in customer support optimization and technology consulting. Currently serving as the Director of Customer Support Optimisation at Intercom since January 2024, Caroline has held significant roles including Director of Technology Consulting at EY and various leadership positions at Amazon Web Services, contributing to global accounts and support engineering. Caroline's previous experience includes consulting at Vodafone Ireland and management roles at Realex Payments and eircom, where expertise in billing, CRM, and software engineering was demonstrated. Caroline holds a Bachelor of Science with Honours in Computer Science and Software Engineering from Technological University Dublin and has additional education from Letterkenny Institute of Technology.
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