Erin B. is a Senior Product Researcher at Intercom, where they focus on enhancing product development through user insights. Previously, Erin held key roles as a Senior UX Researcher at FanDuel, where they led foundational research for America’s #1 online sportsbook, and at Flutter Entertainment, where they introduced UX research to TVG, a prominent horse racing app. Erin has also worked at Picsart, contributing to user growth and engagement for one of the world's most downloaded apps. They earned a Master of Arts in International Business Management from Heriot-Watt University, graduating with First Class Honours.
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