Giovana L. is a Customer Experience and Operations leader with over 10 years of experience in the tech industry, currently at Intercom in Partner & Professional Services. They have a strong track record in process optimization, change management, and team leadership, with prior roles at companies like Mixpanel, Zendesk, and Hearsay Systems. Giovana holds a BA in Sociology and Psychology from the University of California, Santa Cruz, and is pursuing an MBA from IESE Business School. With expertise in data-driven customer journeys and operational efficiency, Giovana excels in fostering cross-functional collaboration and delivering measurable business outcomes.
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