Jules McDonald is a Customer Support Specialist at Intercom, with prior experience as a Technical Support Specialist (Associate) at the same company. Jules has a strong background in customer support, having worked as a Customer Support Specialist at Glofox from September 2020 to September 2023 and at FREE NOW (formerly mytaxi) from November 2016 to December 2019, where responsibilities included technical escalations, user feedback analysis, and collaboration on product feature launches. Previous experience also includes a role as a Lead Visual Merchandiser at Forever 21 and an internship focused on concept design and development. Jules holds a Master of Arts in User Experience and Interaction Design and a Bachelor of Arts in Creative Digital Media from Technological University Dublin, as well as a FETAC Level 5 qualification in Art & Design from Liberties College.
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