Mark B. is a Global Solutions Leader at Intercom, currently directing Solutions Engineering and previously holding various roles at Slack, including Sr. Manager of Technical Architects and Director of Technical Consulting. They founded IBT Services, a digital software house, and possess extensive experience in technical delivery management at companies like AKQA and IBM Global Services. Mark is recognized for their leadership in customer success, having received the Customer Success Leader of the Year award in 2020. In addition to their professional pursuits, Mark is passionate about utilizing technology to create meaningful user experiences and is inspired by their young son.
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