Max Roche

Max Roche is a Senior Product Researcher at Intercom since February 2024, with extensive experience in user research and strategy across various industries. Previously, Max served as User Research Lead at Smart Pension and held the position of Senior User Researcher at Connected Places Catapult, where the focus was on providing insights for innovations in mobility, housing, and the built environment. Max's academic background includes a Master of Science in Urban Economic Development with distinction from The Bartlett Development Planning Unit at UCL, where the emphasis was on enhancing urban productivity sustainably. Prior roles include Senior Strategist at Fiftyfive5, Project Director at Flamingo Jakarta, and research and account management positions at Cimigo and River Research, showcasing a strong ability in delivering insight-led strategies and effective research methodologies. Max holds a BSc in Experimental Psychology from the University of Bristol.