Paul Jack B.

Paul Jack B. has work experience as a Technical Support Specialist at Intercom starting in November 2022. Prior to that, they worked as a Service Reliability Administrator (NOC) at Riot Games from May 2022 to October 2022. Before joining Riot Games, they had multiple roles at Accenture, including Technical Solutions Consultant for Facebook from May 2021 to May 2022 and Junior PST Analyst for Facebook from June 2021 to May 2022. In their role as a Junior PST Analyst, they provided technical support and troubleshooting for advertising solutions on Facebook, communicated resolutions and technical information to the sales team, and managed tasks until they were assigned to a specialist.

Paul Jack B. has a diverse educational background in the field of technology and business. Paul Jack began their education journey at Trinity College Dublin from 2016 to 2020, where they pursued a Bachelor of Business, Economics, and Social Science (BESS) degree. During this period, the specific field of study is not provided.

Moving forward, Paul Jack B. attended Atlantic Technological University from 2021 to 2022, specializing in Computer Science & Software Development for their postgraduate degree. This program likely further enhanced their technical skills and knowledge in the realm of software development and computer science.

In 2023, Paul Jack B. attended CCNA.ie and obtained a Certificate in Cisco Certified Network Associate (CCNA). This credential signifies their proficiency in managing and operating Cisco network infrastructures.

Additionally, Paul Jack B. obtained a certification in "Delivering a world-class customer support experience" from Intercom in November 2022. This certification demonstrates their commitment to ensuring optimal customer service and satisfaction.

Based on the available information, Paul Jack B. has consistently pursued educational opportunities related to business and technology, culminating in a Bachelor's degree, a postgraduate degree, and professional certifications in the field of networking and customer support.