Penny G.

Penny G. is a seasoned professional in technical program management with extensive experience at Intercom since September 2015, where Penny holds the position of Staff Technical Program Manager specializing in Security Engineering, Security Risk Management, and emerging areas such as Critical Data Access Governance and Trust & Safety. Previously, as a Senior Technical Program Manager, Penny oversaw security engineering programs focused on threat detection, incident response, and application security. In earlier roles, including Technical Program Manager and Product Support Engineer, Penny successfully enhanced email deliverability processes and acted as a liaison among customers and engineering teams. Prior experience includes working as an Apple Certified Macintosh Technician at Compu b, where troubleshooting and fixing Apple devices was a key responsibility.