Rachna Shetty is an experienced Analytics Engineer currently employed at Intercom since September 2023, having previously served as a Senior Analytics Engineer at Chipper Cash from January 2021 to September 2023. Rachna's expertise includes a strong skill set in Python, SQL, Snowflake, DBT, and data visualization tools such as Looker and Tableau. Prior experiences include a Business Intelligence Engineer Intern role at iConsult Collaborative at Syracuse University, where Rachna contributed significantly to financial analyses and automated reporting processes, resulting in substantial cost savings. Rachna has also held positions as a Treasurer for the Association for Computing Machinery at Syracuse University and as a Research Assistant, developing AI chatbot solutions. Earlier career highlights include roles at HSBC, where Rachna focused on software testing, QA analysis, and business analysis for payment systems. Rachna holds a Master of Science in Information Management and a Certificate of Advanced Studies in Data Science from Syracuse University, as well as a Bachelor's degree in Electrical and Electronics Engineering from the University of Mumbai.
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