Sid M. is a Technical Support Engineer at Intercom since October 2025, with prior experience as a Senior Support Engineer and Support Engineer at Netlify from April 2023 to October 2025. Sid began a career in technology after completing an intensive software development program at Turing School of Software & Design in January 2023, earning a Backend Engineering Certificate. Previously, Sid managed restaurant operations at Jeni's Splendid Ice Creams from February 2020 to March 2022, demonstrating strong leadership by overseeing a team of up to 35 members and maximizing sales. Prior experience includes serving as a Youth and Family Advocate at The Bridge for Youth, providing therapeutic support and developing individualized service plans. Sid holds a Bachelor of Arts in Social Work from the University of Wisconsin-Madison (2014-2018).
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