Sinéad M.

Sinéad M. has a diverse work experience ranging from customer service roles to teaching and event management positions. Sinéad is currently working at Intercom as a Billing Operations Specialist, starting in April 2022. Prior to that, they worked at Intercom as a Customer Support Specialist from February 2021 to April 2022.

Before joining Intercom, Sinéad worked as an Alumni & Communications Executive at UCD Alumni Relations starting in March 2019. In 2018, they gained experience as a Customer Service Administrator (Temp) at Eason & Son Ltd, where they dealt with customer inquiries, complaints, and refunds.

Sinéad also worked as a Customer Service and Sales Agent at CaminoWays.com - Greenlife Tours from February 2018 to September 2018. Prior to that, they served as an Events Manager and Tour Guide at Newbridge House and Farm Ltd from August 2016 to February 2018.

From June 2016 to August 2017, Sinéad worked at ATC Language Schools as a Student Manager, Activity Leader, and English Teacher. Earlier in their career, they gained experience as an English Teaching Assistant at Centre international d'études pédagogiques (CIEP) from September 2015 to May 2016.

Sinéad M. began their education in 2011 at University College Dublin, where they pursued a Bachelor of Arts degree in International French and Classics, focusing on humanities. Sinéad studied there until 2015. In 2013, Sinéad also participated in an Erasmus program at Université du Littoral Côte d'Opale, where they focused on French Language and Literature for a year.

In 2016, Sinéad returned to University College Dublin to pursue their Masters in History, which they completed in 2017. Sinéad then took a break from formal education but resumed their studies in 2019 at Dublin Business School. There, they pursued a Diploma in Digital Marketing & Strategy, focusing on digital communication and media/multimedia. Sinéad completed this program in 2020.

Currently, Sinéad is further developing their skills and knowledge in web development and coding at Codecademy, a platform for online learning. It is unclear when they will finish this program as the end year is listed as null.