Timothy Doan

Timothy Doan is an accomplished professional with extensive experience in customer success and project management across various industries. Currently serving as a Scale Customer Success Manager at Intercom since November 2023, Timothy focuses on developing a new Success Specialist initiative to support small-to-medium sized businesses. Previously, Timothy was a Customer Success Manager at Uber, managing over 400 SMB accounts across Canada and conducting data-driven consultations to enhance restaurant performance. Timothy's background includes roles such as Creative Director at PACE Magazine, Onboarding Team Lead, and various positions in government agencies, showcasing a blend of strategic consulting, digital communication, and analytical expertise. Timothy holds a Joint Honours Bachelor's degree in Political Science and Communication from the University of Ottawa.