Jesse Rice

Jesse Rice is an adept professional currently serving as the Manager of Customer Service and Billing at Intermedia, where responsibilities include overseeing supervisors and managing a team of over 10 customer service agents in a call center environment since March 2012. Prior to this role, Jesse held the position of Lead Supervisor, managing a similar team and focusing on customer service and billing. Jesse's career commenced as a Customer Service Representative, addressing customer issues related to billing and account management. Before joining Intermedia, Jesse worked as a Market Researcher at ACFN from 2011 to 2012, identifying potential businesses and generating leads for sales while utilizing CRM software. Jesse's earlier experience includes serving in the US Navy from July 2005 to July 2009 as an Airman, handling aircraft inspections and quality assurance roles, and participating in Operation Enduring Freedom in 2007. Educational background includes a Bachelor's degree in Criminal Justice Administration with a concentration in Management from the University of Phoenix, completed between 2010 and 2015.