Mari Gomez is an accomplished professional with extensive experience in client services and operational management within the telecommunications industry. Currently serving as Team Captain for Client Services at Intermedia Cloud Communications since August 2019, Mari leads a Small Business team focused on customer onboarding and escalations. Previously held the position of Senior Implementation Specialist, successfully implementing contact center software across numerous call centers. With a strong background in project management and team leadership, roles included Solutions Guide and Project Manager at Telax Hosted Call Center, HPBX Implementations Specialist at Primus Telecommunications, and managerial positions at Globalive Communications. Mari's career commenced as a Customer Service Representative and Administrative Assistant at Meteor Telecommunications, showcasing a progressive trajectory in technical and operational expertise.
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