Dejon Smith

Dejon Smith is an IT Support Analyst at Internet Brands since May 2023, specializing in resolving technical issues via the Service Desk Plus ticketing system and providing remote assistance using GoToAssist. With experience in diverse operating systems including Windows 10, MacOS, and Linux, Dejon has successfully completed over 1,000 technical support tickets, managed user accounts with Active Directory, and performed VoIP support and troubleshooting. Prior to this role, Dejon served as IT Helpdesk Support at Crystal Stairs, Inc., where responsibilities included utilizing Fresh Service for ticket management and deploying software updates. Educational qualifications include a Bachelor of Arts in Psychology (Human Factors) from California State University, Long Beach, and an Associate of Arts in Psychology from El Camino College. Prior professional experiences include roles as an Administrative Intern and Psychology Teaching Assistant at California State University, Long Beach, as well as customer service positions at Mother's Nutritional Center and El Camino College.