Travis Edwards

Travis Edwards has a diverse work experience spanning different technical support roles. From 2015 to 2018, they worked as a Lead Onsite Tech/Support Technician at FISH Technologies, where they focused on improving hardware configuration processes and maintaining various devices. In 2018, they joined Real Geeks as a Software Support and Client Onboarding specialist and excelled in problem-solving through technical troubleshooting and effective communication. Travis then transitioned to SecureLink in 2019 as a Senior Technical Operations Analyst, responsible for ensuring customer deployments were functioning properly and documenting solutions for customer-oriented issues. Currently, Travis serves as the Head of Technical Support at Interplay Learning, where they lead the support team and oversees technical assistance for the company's clients.

Travis Edwards began their education at Louisiana State University from 2009 to 2012, where they focused on studying History. In 2018 to 2019, they attended Udacity and completed the Data Analyst Nanodegree Program, specializing in Data Science.

In addition to their formal education, Travis has obtained various certifications. In 2023, they completed the following courses through LinkedIn: "A Bold New Approach to Goal Setting with Michael Bungay Stanier," "Learning JIRA Service Desk," "How to Be More Strategic in Six Steps," and "Managing for Results." In 2022, they completed "Performance Management: Conducting Performance Reviews," "Tech Ethics: Avoiding Unintended Consequences," "Becoming an Ally to All," and "Overcoming Imposter Syndrome." In 2021, Travis acquired certifications in "Performance Management: Setting Goals and Managing Performance," "100 Courses and Counting: David Rivers on Elearning," "How to Have Fewer, Better Meetings," "IT Security Foundations: Operating System Security," "Learning REST APIs," and "Outlook Essential Training (Office 365/Microsoft 365)." In 2020, they completed certifications in "Unconscious Bias," "Protecting Your Network with Open-Source Software," "Taking Charge of Technology for Maximum Productivity," "The Six Morning Habits of High Performers," "Customer Service Leadership," and "Leading Productive Meetings."