Monica O. has over 27 years of experience in customer retention and needs detection, achieving a 95% portfolio conservation rate that has strengthened business relationships and consistently increased sales. They held various positions, including Subgerente de Seguros at Lockton Companies and Global Assurance, and currently serve as Subdirector Comercial at Alianza Santander Interprotección, where they lead a team of 30 executives. Monica's commitment to customer service drives their daily work and the results of their team. They earned a degree in Risk Management from Universidad de Guadalajara.
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