Roberto Reyes

Roberto Reyes MBA is a seasoned Contact Center and Customer Experience Director with over 15 years of extensive experience in service, telemarketing, and customer satisfaction strategies. They possess an MBA and multiple certifications, including COPC Vendor Manager and NPS Certified, and are proficient in managing diverse customer service operations across various regions including the USA, LATAM, Europe, and Asia. Currently serving as the Contact Center Director at Interprotección, Roberto oversees service, sales, and digital marketing, while previously holding notable positions at BBVA Bancomer and Grupo Iusacell. Their multicultural work experiences are complemented by a strong educational background, including a Master's degree in Business Administration from Universidad Internacional de La Rioja.