F&I Express
Marion Roberts is a seasoned professional with extensive experience in customer care and implementation management within the automotive and insurance sectors. Currently serving as Sr Manager of Technical Customer Care at F&I Express since September 2021, Marion previously held various roles at Dealertrack from November 2005 to November 2022, including Implementation Manager and Sr Implementation Manager, overseeing client installs and a team of 10. Additionally, Marion worked part-time as a Life Insurance Agent at Primerica from August 2016 to September 2017 and as a Residual Value Insurance Analyst at Chase Auto Finance from October 2000 to November 2004, managing lease enrollment and financial reconciliation. Marion is pursuing a Bachelor of Business Administration in Non-Profit/Public/Organizational Management at the University of Arizona, complemented by a Certificate in Human Resources from Cornell University.
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F&I Express
Since 2008, F&I Express, a wholly owned subsidiary of Cox Automotive, Inc., has been dedicated to bringing aftermarket sales into the digital age with innovative technology that cut costs, increases efficiency, and adds an element of customer satisfaction never before seen in the industry. Established by international company Intersection Technologies Inc., F&I Express has become the online connection for all things F&I. With the largest aftermarket provider network in the industry, our expertise has grown to include specialized solutions that streamline the aftermarket F&I process for optimized efficiency. By moving product and pricing information online, our software gives all parties the instant online data access they want with simplicity and transparency.