Melba Amissi is an accomplished Chief Customer and Operations Officer with over 20 years of experience in strategic leadership, operational excellence, and customer experience. Currently serving at the National Student Clearinghouse, Melba drives strategic direction across key customer-facing functions, ensuring rewarding customer journeys through effective change management and innovation. Previously, Melba held senior roles including Chief Strategy Officer and Chief Operating Officer, leading multidisciplinary teams in dynamic organizations. Melba possesses a Master's degree in Business Administration from Georgetown University and continues to influence the next generation as a guest lecturer and advisory board member.