Helen Zhou

Helen Zhou is a seasoned Principal Technical Specialist at InterSystems, with over a decade of experience in delivering high standards of technical support for the TrakCare Healthcare Management System across more than 20 countries. In this role, Helen Zhou investigates and analyzes critical issues, provides solutions, and coordinates troubleshooting efforts with customers. Additionally, Helen Zhou maintains the internal support portal and conducts training for new technical support staff. Previously, Helen Zhou served as a Senior Software Developer at Health Communication Network, focusing on clinical software solutions, and worked as a .NET/SQL Developer at Wealthpoint.