Selçuk Coşkun

Selçuk Coşkun has a diverse and extensive work experience in the telecommunications industry. Selçuk is currently working as a Major Incident Manager at Intertech Bilgi İşlem ve Pazarlama Tic. A.Ş. since November 2021.

Prior to this, Selçuk worked at Türk Telekom as a Senior mediation&provisioning operation specialist from March 2020 to October 2021.

Before Türk Telekom, they worked at Telenity as a VAS Senior Support Engineer from September 2019 to March 2020. In this role, they provided support to domestic and international telecom companies for their Value Added Service (VAS) products. Selçuk was responsible for customer issue support, release upgrades, patch deployments, configuration changes, and testing of new products.

Selçuk also has experience working at Türk Telekom as an Application Support Administrator from June 2017 to August 2019. In this role, they managed the operation of 12 different Türk Telekom VAS applications running on more than 80 servers. Selçuk identified and resolved application problems, performed maintenance and development activities.

Additionally, Selçuk worked as a Process & Improvement Management Specialist and 1st Line Operation Specialist at Türk Telekom from 2015 to 2017. In these roles, they focused on improving the output and efficiency of the L1 Monitoring team, managing the IT Problem Management process, coordinating customer complaints, and handling IT system problems.

Before Türk Telekom, Selçuk worked at AVEA as an IT SURVEILLANCE SPECIALIST from January 2010 to May 2015. In this role, they were responsible for IT operations, problem-solving, and coordination between IT Surveillance, IT Operations, Network groups, and Customer Care Support groups. Selçuk also managed alarm tracking and reporting using tools like Hp Openview and Hp BSM.

Selçuk began their career at Unit, where they worked as a SERVICE DESK SPECIALIST at Turkcell from January 2006 to 2008.

Overall, Selçuk Coşkun has a solid background in IT operations, support, incident management, and process improvement in the telecommunications industry.

Selçuk Coşkun pursued their Bachelor's degree in Computer Hardware at Suleyman Demirel University from 2001 to 2003. Later, they attended Anadolu University from 2012 to 2015 to study Business Administration, although their degree is unspecified.