Susan Crain - Cba

Susan Crain is an experienced Collections Manager currently employed at Intertek since March 2018, where responsibilities include supporting collection activities for the Shared Service Center in North America and overseeing training initiatives. Prior to this role, Susan served as Credit and Collections Process Manager at Mitsubishi Heavy Industries America, Inc., from January 2016 to December 2017, leading the order-to-cash process and collaborating with affiliates and BPO. Susan also held the position of Credit and Collections Manager at PSS Companies from June 2013 to December 2015, focusing on process improvement through collaboration with various teams. Previously, as Director of Credit at 1st Source Servall from August 2009 to June 2013, Susan established credit and collection policies, enhancing productivity and reducing redundancy. At the start of the career, Susan was the Credit Manager at Nighthawk Oilfield Services from September 2008 to July 2009, where a new Credit and Collections department was developed, including the implementation of essential policies and procedures.