interTouch is the leading provider of cloud-based Internet and guest-facing technologies to the global hospitality industry. The company enables hotel guests to connect and control their digital experiences through high-speed Internet, entertainment, casting, virtual/voice assistant, Passpoint and telephony solutions.

The steadfast connectivity, entertainment and virtual assistant solutions can be tailored to a hotel’s brand standards whilst the company’s reliable, efficient and scalable networks allow its hotel partners to take full advantage of new technology whenever it becomes available.

With installations in 60+ countries representing more than 320,000 hotel rooms, interTouch has become one of the largest and most trusted providers of integrated guest-facing technologies in the hospitality sector.

Established in 1998 with offices in over 30 countries, interTouch is wholly-owned by investment firm Gate Worldwide Holdings.

Hotels & Hospitality

interTouch

interTouch's headquarters in Singapore, Singapore

Ernest Teng

Michael Hopkins

Odette Chan

This department focuses on designing, implementing, and maintaining network systems and infrastructure to ensure reliable connectivity and performance.

Network Engineering

This department focuses on managing operations and driving sales growth across regions.

Operations and Sales

This department focuses on providing technical assistance and solutions for on-site and network-related issues.

Support Engineering

This department oversees the management and functionality of network operations to ensure optimal performance and reliability.

Network Operations

The Technical Support and Engineering team at interTouch is responsible for designing, implementing, and maintaining reliable cloud-based technologies that enhance the guest experience in the hospitality industry. This team provides expert technical support, resolves escalated issues, and collaborates on system architecture to ensure seamless connectivity and functionality of interTouch’s solutions across more than 320,000 hotel rooms worldwide. Additionally, they play a critical role in continuous improvement and innovation to meet the evolving needs of hotel partners and their guests.

Technical Support and Engineering

This department is responsible for delivering on-site engineering support and maintenance for various systems and equipment.

interTouch

Org chart

Teams

Network Engineering

Operations and Sales

Support Engineering

Network Operations

Technical Support and Engineering

Field Services

Offices

interTouch

Org chart

Teams

Network Engineering

Operations and Sales

Support Engineering

Network Operations

Technical Support and Engineering

Field Services

Offices

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