Isaac Niles is an experienced IT Systems Engineer at InterWorks, Inc. since May 2017, previously holding the position of Enterprise Tech. Support Senior Analyst at Dell EMC from June 2013 to March 2017, where responsibilities included managing cases and serving as the primary contact for Enterprise backup hardware under Dell ProSupport. Early career experience included roles such as Technical Support Analyst, where Isaac provided IT service desk support for multiple Army posts, and Customer Technical Training Senior Analyst, responsible for training helpdesk agents on technical skills and customer service. Isaac also taught 6th grade English at Edmond Public Schools from August 2010 to May 2013, managed school-age children at LifeChurch, worked as a Teller at Liberty Federal Savings Bank, and started as a Sandwich Artist at Subway. Isaac holds a Bachelor of Science in Secondary Education and Teaching from Oklahoma State University.
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