Pavel Efimkov

Head Of Customer AI Solutions at InTone

Pavel Efimkov is an experienced professional in the AI and technology sectors, currently serving as the Head of Customer AI Solutions at InTone since May 2025, where the focus is on managing voice AI programs. Previously, Pavel held the role of Program Manager at CAD-IT Ltd from November 2023 to April 2025, overseeing a portfolio of three products. From November 2020 to November 2023, Pavel worked as the AI Curation Operations Manager at Intento, Inc., successfully delivering over 350 projects and expanding a team from 4 to 13 members while maintaining quality standards. Prior experience includes serving as Project Manager and SLM Consultant at CAD-IT UK and as a Support Engineer at Cortona3D. Pavel holds a Master's degree from Moscow State Mining University, earned between 2007 and 2014.

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InTone

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InTone offers a personalized AI accent neutralization technology, on a mission to improve communication around the globe. With the global trend of outsourced customer support, InTone brings the quality of offshore customer support calls to a new level. By enhancing understanding between call center agents and customers, companies can reduce the need for language training, while processing more calls and improving customer satisfaction.