Erik M. is currently serving as Vice President of Operations at IntouchCX, overseeing daily operations at the Mesa, AZ site. Previously, they held the same position at Advanced Call Center Technologies, LLC from 2012 to 2022, where they managed a team of over 3,000 FTE and drove significant revenue growth, particularly for the AT&T portfolio. With a background as Associate Director at AT&T from 2000 to 2007, Erik demonstrated leadership over a large call center team in the southwest region. They began their career at Advanced Call Center Technologies as Director of Operations, where they successfully scaled the workforce and enhanced productivity through strategic initiatives. Erik is pursuing education at Wayland Baptist University.
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