Fernanda Leon currently serves as a Resource Planner at IntouchCX, where workforce forecasting models have been designed and managed, leading to a 15% increase in resource allocation accuracy. Prior experience includes roles at Teleperformance Colombia as a Team Supervisor, successfully overseeing and enhancing team performance and efficiency by 15%, and as a Workforce Development Specialist at Teleperformance, where resource allocation efficiency improved by 20% through coordinated planning and automated reporting dashboards. Additionally, Fernanda worked at Microsoft as a Technical Support Specialist, collaborating on complex technical issues and providing high-level product support.
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