Ivan Hernandez has over 9 years of experience in the industrial and technology sectors, excelling at leading teams to achieve organizational goals. They have held multiple roles, including IT and Marketing Consultant at Sofiri, where they provided web and engineering support, and authored highly ranked blog posts. Notably, Ivan spearheaded the launch of over 20 business lines in a contact center, led IT operations for Guatemala and Colombia, and achieved global recognition for service delivery excellence. Currently, Ivan serves as an IT Manager at IntouchCX, emphasizing their commitment to innovation and process improvement in technology.
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