Jesse Ericksen is a seasoned operations leader currently serving as the Senior Director of Operations at IntouchCX since 2021. With extensive experience in the outsourcing and offshoring industry, Jesse has demonstrated expertise in performance management, service delivery, and call center development. Previously, Jesse held various positions at Convergys, including Team Leader and Manager of Operations, and served as Director of Operations at 24-7 Intouch. Jesse is working toward an Associate's degree in Business at Salt Lake Community College.
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