Jonathan Obera is a seasoned professional in data analysis and workforce management with extensive experience in various roles across multiple companies since 2007. Currently serving as a Real Time Analyst at IntouchCX since July 2022, Jonathan specializes in evaluating large data sets, communicating insights to leadership teams, and optimizing staffing based on business needs. Previous roles include positions at Sykes Philippines, NCR Corporation, and AT&T, where responsibilities encompassed real-time monitoring, technical support, and customer service. Jonathan holds an Associate's degree in Information Technology from Cebu Institute of Technology, completed in 2006.
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