Ken Layug is a seasoned BPO operations leader with over 14 years of experience in managing and innovating teams. Currently serving as the Senior Vice President of Operations at IntouchCX, Ken focuses on developing an optimal environment that enhances team performance and customer satisfaction. Ken's career includes pivotal roles at 24-7 Intouch, where they pioneered the Manila site and led strategic initiatives across various client partners. Additionally, Ken contributed creatively as a writer and artist for Funny Komiks, emphasizing moral values within Filipino culture. With education in Film and Audio Visual Communication from the University of the Philippines and other certifications, Ken consistently combines creativity and operational excellence to drive success.
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