Malvin Bernal is a seasoned BPO practitioner with 24 years of experience, currently serving as the Vice President for Training and Quality Solutions at IntouchCX since 2024. Previously, they held various significant roles, including Director for Training at Transcom and Training Supervisor at Hinduja Global Solutions Ltd, where they developed and implemented training initiatives focused on performance improvement. Malvin's extensive education includes multiple diplomas and certificates from prestigious institutions, such as a Black Belt in Six Sigma from Ateneo Graduate School of Business. Their expertise in training and quality assurance has consistently supported Fortune 500 companies in achieving excellence in service delivery.
This person is not in the org chart
This person is not in any teams
This person is not in any offices