Marlon Ramirez is a seasoned global CX and client success leader with over 17 years of strategic leadership and people development experience. Currently serving as the Sr. Director of Customer Experience at IntouchCX, Marlon leverages expertise in account management and post-sale relationship management, working closely with Fortune 500 companies. Previously, Marlon held prominent roles at Foundever and Sitel, where key achievements included leading teams to exceed revenue targets and developing leadership training programs. Marlon holds a Bachelor of Architecture from Universidad Católica "Redemptoris Mater" and is currently pursuing an Executive MBA.
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