Mohammad Akram has extensive experience in customer support and technical assistance, having served as a Technical Support Associate and later as a Senior Quality Analyst at IntouchCX from July 2021 to June 2022. In these roles, Mohammad focused on troubleshooting technical issues, analyzing customer interactions, and refining operational processes to enhance quality standards. Prior to this, from July 2020 to June 2021, Mohammad worked as a Customer Support Associate at Amazon, where expertise in social media engagement was employed to address customer queries efficiently across major platforms. Mohammad is recognized for problem-solving skills and in-depth product knowledge within the technical support domain.
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