Nick Castillo is an experienced professional with a background in customer service and recruitment. At Concentrix from February 2024 to August 2024, Nick served as an Advisor I, managing inbound and outbound calls, and addressing inquiries related to billing and patient account management. Currently, at IntouchCX, Nick holds the position of Offshore Recruiter, overseeing recruitment for Customer Service Representative roles for US and Canada operations, while effectively utilizing the Applicant Tracking System. Prior experience includes working as a Barista at Starbucks from October 2022 to October 2023, where Nick excelled in beverage preparation and customer service. Nick is pursuing a Bachelor of Science in Psychology at the Polytechnic University of the Philippines, expected to graduate in 2025.
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