Preya Rampertab

Preya Rampertab is a Senior Manager of Customer Support Standards and Programs at JetBlue, where they lead initiatives to align operational strategies with company objectives. With over two years of experience in this role and a robust background in operations management at IntouchCX, Preya has developed expertise in training development, process optimization, and performance management. They hold an MBA in Business Administration, Management, and Operations from Western Governors University, and a Bachelor's degree in Psychology and Criminal Justice from the University of Central Florida. Preya's commitment to enhancing customer service quality is reflected in their emphasis on continuous improvement and data-driven insights.