Shakeer Ot is a BCA graduate and results-oriented professional based in Bangalore. They began their career as a Senior Consultant focused on customer support operations, subsequently transitioning to a Shift Manager role through the Internal Development Program at IntouchCX, where they currently oversee operations and support agents. With expertise in operations, client handling, and process improvement, Shakeer utilizes analytical skills and tools like MS Excel and MySQL to enhance service strategies and drive customer satisfaction. They are actively seeking new opportunities in senior roles where their leadership and customer-centric approach can be leveraged.
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