Sofia De Leon is an accomplished professional with extensive experience in operations and marketing, currently serving as the Senior Director of Operations at IntouchCX since September 2019. Prior to this role, Sofia held various positions at [24]7, including Head of Program and Account Manager, where responsibilities involved managing day-to-day operations, client interactions, and implementing quality assurance measures. Noteworthy achievements include leading the successful launch of an employee retention program and overseeing comprehensive marketing strategies to enhance internal communication and branding efforts. Earlier experience includes roles at 24-7 Intouch as Operations Manager and at Sunshine School Uniforms as a Marketing Assistant. Sofia holds a degree in Marketing and Advertising from Universidad Rafael Landívar and a Professional Translator degree from Instituto Guatemalteco Americano.
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