Srikanth Reddy is a dedicated and growth-driven professional with over 18 years of experience in BPO operations, currently serving as a Senior Operations Manager at IntouchCX. Beginning their career as an agent in 2006, they advanced through various roles, including Assistant Manager and Sr. Team Lead. Srikanth has led large-scale teams and high-impact campaigns while focusing on service delivery, sales, and operational excellence, earning recognition as Best Operations Lead for Service Delivery in both 2014 and 2018. They have played a pivotal role in developing chat tools and integrating AI solutions, further demonstrating their commitment to innovation and leadership in the field. Srikanth holds a Bachelor's degree in Computer Science from Osmania University.
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