Sylvia Thomas is a Vice President of Operations at IntouchCX, where they focus on building impactful customer experiences and scaling global operations. With a robust background in Customer Experience and Client Success, Sylvia has led diverse teams across major organizations worldwide, fostering high performance and innovative solutions. They previously served in various leadership roles at Concentrix and Pole To Win, enhancing operational efficiency and aligning business goals with client needs. Sylvia holds a Bachelor of Arts in English Literature from Meenakshi College for Women.
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