Datresvant M. is a skilled IT professional with extensive experience in desktop support and technical troubleshooting. Currently serving as a Desktop Support Engineer at Intralinks since June 2022, Datresvant has achieved a 95% resolution rate for Tier 2 support tickets, enhancing system performance through effective problem-solving. Previously, at BNY Mellon, Datresvant was a Level III Desktop Support Technician who led a team of contractors and contributed to significant budget restoration and project management efforts during the Return-to-Office initiative. Datresvant also held roles as an IT Consultant at Rite Hire Advisory, where over 200 CAD workstations were managed, and as a volunteer at Uncubed, contributing to event organization. With foundational customer service experience at Duane Reade and Family Dollar, along with certifications in Information Technology from Per Scholas, Datresvant continues to advance academically at John Jay College.
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