James Cappelli is a seasoned customer experience leader with over 20 years of experience in building and scaling customer-facing teams within the software industry. They have held various roles, including President and CEO at J3S Investments GP Ltd. since 2024, and Vice President of Customer Success at Introhive, where they are currently redesigning customer journeys to enhance engagement and retention. Earlier in their career, Cappelli worked as SVP Customer Success at Intelex Technologies Inc. and held leadership positions at companies such as NexJ Systems and Nightingale Informatix. They earned a Bachelor of Applied Science from the University of Waterloo in 1995.
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