Anna Johnson-Ferguson has extensive experience in operations management and sustainability leadership, currently serving as Operations Manager & Sustainability Lead at Intrum since November 2007. In this role, Anna oversees a business unit focused on invoice sending and sales ledger services, managing operations, talent, finances, and service development, which resulted in significant organizational growth. As a Sustainability Project Manager, Anna led a multi-stakeholder project to establish sustainability practices at Intrum Finland, including the development of a roadmap and budget. Previous experience includes roles as Team Leader at Intrum, Sales Assistant at Varamiespalvelu-Yhtiöt, and Mentor at Sitel. Academic qualifications include a Master of Business Administration in International Business from JAMK University, a multidisciplinary program in Sustainable Development from the University of Jyväskylä, and a Bachelor of Business Administration in International Business from JAMK University.
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