Charles Henrisson is an Operations Manager at Intrum, where they are responsible for overseeing operational functions. Previously, Charles served as a Senior Operations Manager at Concentrix from 2018 to 2022, leading client relationships and ensuring project success. Their experience in operations also includes roles at Infinity BPO between 2004 and 2011, where they managed production responsibilities and client engagements. Additionally, Charles held various positions in customer service management and account management, continuously focusing on client satisfaction and team performance. Charles holds a Certificat de Formateur in Call Centre Operations from MQA, earned in 2011.
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